Shipping policy

Here is the official Shipping & Delivery Policy customized for Kuh, covering Pakistani e-commerce logistics, delivery timelines, shipping charges, and order verification processes.

Shipping & Delivery Policy

At Kuh, we strive to deliver your denim and apparel quickly, safely, and efficiently across Pakistan. We work with trusted national courier partners (including TCS, Leopard, M&P, and Callcourier) to ensure your parcel reaches your doorstep in pristine condition.

1. Shipping Rates & Delivery Charges

  • Standard Delivery Charge: A flat shipping fee of PKR 200 – 250 applies to standard orders across Pakistan.

  • Free Shipping: We offer FREE Delivery on all orders above PKR 3,000 / PKR 4,000 (or adjust to your preferred threshold).

  • Promotional Shipping: Any free shipping offers or reduced delivery rates during sales will be applied automatically at checkout.

2. Delivery Timelines

Estimated delivery times start from the day your order is verified and dispatched:

Region Estimated Delivery Time
Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan) 2 to 4 Working Days
Rest of Pakistan (Other cities, regional towns & suburban areas) 3 to 6 Working Days

Note: Delivery times are estimates and may be slightly extended during national holidays, festive seasons (such as Eid sales or Mega Friday events), bad weather conditions, or unforeseen courier delays.

3. Order Processing & Verification

  • Order Cut-Off Time: Orders placed before 3:00 PM (PKT) Monday through Saturday are processed on the same day. Orders placed on Sundays or public holidays will be processed on the next business day.

  • Order Verification Call / WhatsApp: To ensure smooth Cash on Delivery (COD) fulfillment, our customer team may contact you via SMS, call, or WhatsApp to confirm your delivery address and order details before dispatching.

  • Unverified Orders: Orders with incomplete addresses or unverified contact numbers may be held for up to 48 hours before cancellation.

4. Cash on Delivery (COD) Rules

  • We offer Cash on Delivery (COD) nationwide across Pakistan.

  • Please ensure you have the exact cash amount ready when the courier rider arrives.

  • Opening Package Before Payment: As per standard Pakistani courier regulations, riders are not authorized to allow customers to open parcels prior to making payment. Once payment is made and the parcel is handed over, you may inspect your items.

  • If there is any issue with your order after opening, please refer to our Return & Refund Policy to initiate an exchange or return.

5. Order Tracking

Once your order is dispatched, you will receive an automated notification via SMS and/or Email containing:

  • Your Tracking Number / AWB (Airway Bill)

  • A direct link to track your shipment on the courier’s portal

You can also reach out to our Customer Support on WhatsApp with your Order ID to get real-time tracking updates.

6. Undelivered & Returned Shipments

A shipment may be marked undelivered and returned to our warehouse due to:

  • Incorrect or incomplete delivery address.

  • Customer unreachable after multiple contact attempts by the courier rider.

  • Delivery refused at the doorstep.

If a parcel is returned to us due to an incorrect address or customer unavailability, re-dispatching fees will apply before sending the package again.